Understanding the full and evolving arc of the patient’s disease experience provides a brand team with a core foundation of insights from which to develop meaningful marketing materials and resources that help patients’ with their needs.

Our patient journey studies involve a careful mapping of the patients’ experiences through multiple disease phases, including pre-diagnosis, diagnosis, treatment choice, treatment initiation / onboarding, and through a few lines of therapy.

At each phase, we capture various experiential areas, including key activities / interactions (e.g., with healthcare providers, family / caregivers, information resources), the patients’ mindsets, emotional dispositions, specific fears, and challenges / pain points—data that also allow us to extrapolate their underlying needs.

A central focus of these studies is also on identifying factors that undermine and disrupt, as well as motivate and drive, treatment adherence.

Methodologically, we recruit patients who have freshy completed different phases along this journey, as well as those healthcare providers who routinely interface with these patients at different points in the journey.

In subsequent project phases, our team develops concepts for resources intended to address unmet patient needs and enhance their treatment adherence. These concepts are then tested among patients and healthcare providers to assess their relative appeal, as well as to draw insights to optimize their potential design.